HVA can assist you in understanding the process of paying for your ambulance bill or submitting your bill to your health insurance provider for payment. Our representatives can answer any questions you might have and take credit card payment information over the phone. Or you can pay online.
Our customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m.
To reach a representative, please call:
734-971-4733 or 1-800-507-7847
To receive assistance with specific types of bills or claims, you may wish to call the following representatives who specialize in these areas:
- Mobility Transportation (wheelchair van) billing - 734-477-6542
- EMS LifeLink billing - 734-477-6543
- EMSPlus Membership renewals or questions - 1-888-463-7587
If we are unable to take your call directly, we encourage you to leave a voice mail message. Please spell your name and provide your patient account number, a call back telephone number, and the best time to reach you. We will contact you no later than the end of the following business day.
You can send payments by mail to:
Huron Valley Ambulance
P. O. Box 2351
Indianapolis, IN 46206
To reach us for any other reason:
Huron Valley Ambulance
1200 State Circle
Ann Arbor, MI 48108-1691
Phone - 734-971-4733
Fax - 734-477-6786
Important: If you are having financial difficulties and are unable to pay your bill, please call us. A payment plan can be arranged or you may qualify for discounted fees under our charitable care policy. Our customer service representatives can discuss this with you.
FAQs – Billing
Can I make a payment on line?
Yes, click here.
Why did I receive a bill when I have insurance?
Most likely, our paramedics did not collect your insurance information at the time of service. Although you may have given your insurance information to someone at the hospital, our medics were not able to obtain this information before leaving the premises. To help us bill your insurance, please contact us with insurance information by phone, 734-971-4733.
I sent my check for payment. Why am I still receiving a bill?
Your payment and our bill may have crossed in the mail. Please allow two weeks from the date of mailing for your payment to be posted to your account. Payments are sent to our bank lockbox (in Indianapolis) for processing by the bank. The bank then sends us notification of your payment approximately 3 days later.
I turned your bill into my insurance, so why am I getting a bill?
We do this to keep you informed because you are responsible for your ambulance bill if your insurance company decides to delay or not send payment. If you believe we might not have your correct insurance information, please call us. If you have submitted the ambulance bill to your insurance company and a period of time has passed, you may wish to contact them to find out why payment has not been made.
Can I set up monthly payments?
Yes. Please call us and we will set you up on a payment schedule.
I didn't call for the ambulance. Why should I be required to pay for it?
Very seldom does a patient directly call for an ambulance. Today, almost everyone has a cell phone and people feel a responsibility to call 9-1-1 for others when they see someone in distress. Most of the time, our paramedics are dispatched because we have received a 9-1-1 call. When this happens, police, fire and an ambulance are sent to help you. Unless you specifically tell the 9-1-1 dispatcher that you do not want an ambulance and your situation is not medical in nature, we are sent to help you and provide services to you. You can also refuse our services on scene.